Vendorship / Vendor's Agreement
Effective Date: 28/Nov/2025
This Vendorship Agreement (the "Agreement") is entered into as of [You Registered with Us], by and between FirstTrek OPC Private Limited, having its principal place of business at [Address], and the Vendor/Driver (hereinafter referred to as the "Vendor" or "Partner"), with their registered office / home Address. FirstTrek OPC Private Limited operates BikePe as a Software as a Service (SaaS) platform, providing technology services that connect customers with independent vendors for transportation services (hereinafter referred to as the "Platform").
Important: BikePe acts as a software service provider, not as an aggregator. We provide the technology platform and software services to facilitate connections between customers and vendors. All transportation services are provided directly by independent vendors, and BikePe is not responsible for the actual transportation services rendered.
Definitions
Vendor
refers to any registered driver, vehicle owner, or service provider who has entered into this agreement to provide transportation services via the Platform.
Customer
Refers to any person who uses the Platform to book a ride or request transportation services.
Platform
Refers to the mobile application and website, BikePe, which connects customers with vendors for booking transportation services.
Service Fee
Refers to the software service fee charged by FirstTrek OPC Private Limited for providing the SaaS platform and technology services, as specified in Section 4 of this Agreement.
Agreement Duration
This Agreement shall commence on the Effective Date and shall remain in full force and effect until terminated by either party in accordance with the terms outlined herein.
Vendor Obligations
Provision of Services
The Vendor agrees to provide transportation services to customers via the Platform in accordance with the Platform's terms, guidelines, and policies.
Vehicle Requirements
The Vendor shall ensure that the vehicle(s) used for providing services are registered, insured, and meet all government-mandated requirements, including having a valid Vehicle Registration Certificate (RC), Third & First Party Insurance Policy, Fitness Certificate, and Pollution Under Control (PUC) certificate.
Driver Requirements
The Vendor shall ensure that the drivers associated with the vehicle have a valid Driver's License, are properly trained, and have passed all necessary background checks, including Police Verification.
Compliance with Laws
The Vendor shall comply with all applicable laws and regulations, including but not limited to, traffic laws, transport rules, and the provisions set forth by the Indian Motor Vehicles Act or any other relevant laws in India.
Customer Safety
The Vendor shall ensure that all services provided via the Platform meet the highest standards of safety and customer service, including maintaining the cleanliness of the vehicle and ensuring that safety equipment (e.g., seat belts, fire extinguishers) is in good working condition.
Service Fees
Software Service Fee
FirstTrek OPC Private Limited charges the Vendor a software service fee for providing the SaaS platform and technology services. This service fee is calculated as a percentage of each booking processed via the Platform and is subject to change at FirstTrek's discretion, with prior notice provided to the Vendor.
Platform Service Fee for Customers
The Platform charges applicable taxes and a platform service fee from the Customer for each ride booked through the Platform. This fee covers the use of our software services, including booking facilitation, payment processing, and platform maintenance. The Vendor agrees that this fee will be included in the final price paid by the customer and processed by the Platform.
Payments
The Vendor will receive the payment for services rendered, minus the applicable software service fee, through CashFree Payments Network, or any other payment gateway specified by FirstTrek. Payment will be made within the time frame and subject to the conditions set forth by FirstTrek.
Refunds and Cancellations
If a Customer requests a refund or cancels the ride after a certain period, the Vendor will abide by the Platform's refund and cancellation policy, and may be subject to a partial or full refund based on the circumstances.
Vendor's Obligations to BikePe
Account Verification
The Vendor agrees to provide accurate and complete information for identity verification purposes and understands that this information will be processed via CashFree Payments Network and API Setu for KYC (Know Your Customer) verification.
Vehicle Information
The Vendor shall upload required documents regarding the vehicle(s) being used for providing services, including the Vehicle RC, Insurance, and any other documents required by FirstTrek.
Maintaining Data
The Vendor agrees that all information provided, including personal data, vehicle data, and financial data, will be securely stored and processed in accordance with BikePe's Privacy Policy.
Compliance with Platform Standards
The Vendor agrees to maintain and adhere to the standards set by BikePe regarding the performance, service quality, and conduct towards customers. Failure to meet these standards may result in penalties or termination of this agreement.
Data Security and Confidentiality
Security
Both parties agree to protect the privacy and confidentiality of any personal or sensitive data received during the course of this Agreement. All transactions, including KYC data, financial transactions, and other personal information, will be processed through CashFree Payments and API Setu, with security guaranteed by their platforms.
Confidentiality
The Vendor shall not disclose any confidential information, such as customer details, business processes, financial data, or proprietary information related to BikePe, to any third party without prior written consent.
Data Deletion
Upon request by the Vendor, or upon termination of this Agreement, all personal and transactional data will be deleted from FirstTrek's servers, in accordance with the Data Deletion Policy and Privacy Policy.
Termination
Termination by Vendor
The Vendor may terminate this Agreement by providing 45 days notice to FirstTrek in writing, subject to the terms and conditions of this Agreement.
Termination by FirstTrek
FirstTrek reserves the right to terminate this Agreement at any time with immediate effect, if the Vendor breaches any of the terms of this Agreement or if the Vendor fails to comply with the Platform's standards or applicable laws.
Effects of Termination
Upon termination of this Agreement, the Vendor's access to the Platform and its services will be revoked, and any pending payments due to the Vendor will be settled in accordance with the terms of this Agreement.
Limitation of Liability
FirstTrek shall not be held liable for any damages, losses, or expenses incurred by the Vendor or any third party due to the Vendor's failure to comply with the terms of this Agreement, or any wrongful act by the Vendor.
FirstTrek is not responsible for any loss of business or revenue that the Vendor may incur due to the suspension, termination, or discontinuation of the Platform's services.
Indemnification
The Vendor agrees to indemnify and hold harmless FirstTrek, its affiliates, directors, employees, agents, and representatives from any claims, damages, losses, liabilities, costs, or expenses arising out of or related to the Vendor's breach of this Agreement or any third-party claims resulting from the Vendor's actions or services.
Miscellaneous
Amendments
FirstTrek reserves the right to amend or modify the terms of this Agreement at any time, and such amendments will be effective upon notification to the Vendor.
Entire Agreement
This Agreement constitutes the entire understanding between the parties and supersedes all previous agreements and communications, whether written or oral, regarding the subject matter herein.
Governing Law and Dispute Resolution
This Agreement shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with this Agreement shall be resolved through arbitration in accordance with the rules of the Indian Council of Arbitration (ICA).
Signatures
By clicking the signup, login, or continue button on the app or website's signup page, both parties (you and the company) acknowledge and agree to the terms of this Agreement. If you have any query regarding this please contact us:
BikePe Legal Support
Email: legal@bikepeapp.com
By using the Platform and its Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Vendorship/Vendor's Agreement.