Terms & Conditions

Eligibility

You must be of legal age in your jurisdiction (18 years or older) and have the capacity to enter into legally binding agreements in order to use our Services.

Account Creation and Maintenance

To use BikePe's Services, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and all activities under your account. Please notify us immediately if you suspect any unauthorized use of your account.

Service Availability

BikePe strives to provide uninterrupted services but does not guarantee continuous, error-free access. Service interruptions may occur due to maintenance, technical issues, or other unforeseen circumstances.

Use of Service

You agree to use our Services only for lawful purposes and in accordance with these Terms. You may not use our platform in any way that could harm, disrupt, or damage the Services, violate any applicable laws, or infringe upon the rights of others.

Changes to Terms

BikePe reserves the right to modify, update, or revise these Terms at any time. Any changes will be communicated to users through the platform or email. By continuing to use the Services after updates, you agree to the revised Terms.

Booking a Ride

Customers (riders/passengers) can use the BikePe platform to request rides. By booking a ride, you agree to the fare structure and any applicable taxes or fees. All bookings are subject to vehicle availability, driver acceptance, and applicable laws.

Payment

Payments for rides must be made using the payment methods available in the app / bikepeapp.com's website, either partial or full payment. You are responsible for ensuring that your payment method is valid and up to date. BikePe reserves the right to charge additional fees for late payments or cancellations as specified in the app.

Ride / Booking Cancellations

Cancellations made by customers may be subject to a cancellation fee as outlined in the app. If a customer cancels a ride after the driver has been assigned, the cancellation fee will be determined based on the location, timing, and type of ride.

Conduct During the Ride

You agree to behave respectfully and responsibly during the ride. Any disruptive behavior, including abusive language, damage to the vehicle, or violation of laws, may result in the cancellation of the ride and reporting to local authorities if necessary.

Safety and Security

BikePe takes safety seriously. You agree to follow all safety guidelines set by BikePe, including using seat belts, adhering to local traffic laws, and ensuring that your actions do not jeopardize the safety of yourself, the driver, or other passengers.

Eligibility to Drive

To be a driver or BikePe partner, you must meet the following criteria:

• Be at least 21 years old.
• Hold a valid driver's license.
• Have a registered vehicle that meets BikePe's standards.
• Complete and pass a background check and any other screening procedures required by BikePe.

Ride Acceptance and Completion

Drivers/partners must accept or reject ride requests based on availability. Once a ride is accepted, the driver must complete the ride to the designated destination. Drivers are expected to follow all traffic laws, provide excellent customer service, and ensure the safety and comfort of the passenger.

Earnings and Payment

Drivers will receive payment for completed rides based on the fare structure. Payments are processed daily during Passenger's Pick-Up & Drop, and any applicable service fees will be deducted accordingly. BikePe reserves the right to modify the service fee structure from time to time.

Vehicle Ownership and Maintenance

As a vehicle owner, you are responsible for the maintenance, repair, and upkeep of your vehicle. You must ensure that your vehicle remains roadworthy, insured, and compliant with local regulations. BikePe is not responsible for the costs associated with vehicle maintenance or repairs.

Conduct and Ratings

Drivers are expected to behave professionally and respectfully toward riders at all times. BikePe uses a two-way rating system where both drivers and customers can rate each other after a ride. Negative feedback or repeated violations may result in suspension or termination of your account.

License and Compliance

Drivers/partners must hold the necessary licenses to operate a vehicle for commercial use in their respective jurisdictions. You agree to comply with all local laws and regulations, including tax obligations and insurance requirements. BikePe will not be liable for any violations of such laws.

Data Collection

BikePe collects and processes personal data as outlined in our Privacy Policy. By using our platform, you consent to the collection and use of your data in accordance with the policy.

Data Sharing

BikePe may share your personal information with third-party service providers, such as payment processors or background check companies, for the purpose of providing our Services. We do not sell or share your personal data with third parties for marketing purposes.

Confidentiality

Both customers and drivers agree to keep any confidential information shared during the course of using the platform private and not disclose it to unauthorized third parties.