Customer Agreement
Effective Date: 28/Nov/2025
This Customer Agreement ("Agreement") is entered into by and between FirstTrek OPC Private Limited, a company incorporated under the laws of India, with its principal place of business at [Address], (hereinafter referred to as "Company" or "FirstTrek"), and the Customer (hereinafter referred to as "you" or "your").
The brand BikePe operates under FirstTrek OPC Private Limited as a Software as a Service (SaaS) platform. BikePe provides technology services and software solutions that facilitate connections between customers and independent vendors (drivers/vehicle owners) for transportation services. By using or accessing the services provided by BikePe (the "Platform"), including booking rides, making payments, and other related activities through the BikePe platform (the "Services"), you agree to comply with and be bound by the terms of this Agreement. If you do not agree to these terms, you must not use the Services.
Important: BikePe acts as a software service provider, not as an aggregator. We provide the technology platform and software services to facilitate connections between you and independent vendors. All transportation services are provided directly by independent vendors, and BikePe is not responsible for the actual transportation services rendered.
Definitions
Customer
A person who uses the services provided by BikePe to book a ride.
Platform
The online platform provided by BikePe, accessible through its website or mobile application, through which rides are booked.
Fare
The total charge for the ride, including base fare, taxes, platform fees, and any additional charges applicable.
Platform Fee
A fee charged by BikePe for providing the online platform and facilitating the booking, payment, and coordination of the ride.
Service Fee
The software service fee charged by BikePe to vendors for providing the SaaS platform and technology services for each booking made through the Platform.
Services Provided
BikePe operates as a Software as a Service (SaaS) platform, providing technology services and software solutions that facilitate the booking of cab rides by customers. The platform enables customers to connect with independent vendors (drivers and vehicle owners) to book rides. The fares are set by the respective vendors, subject to availability and demand.
BikePe does not own or operate the vehicles nor does it provide transportation services. BikePe provides software services including booking facilitation, payment processing, and platform maintenance. The vendors (drivers/vehicle owners) are independent contractors, and any agreements made regarding ride services are directly between the customer and the vendor.
Charges and Fees
Here are information about charges, fee & taxes:
Platform Service Fees:
Vendor Software Service Fee
BikePe charges a software service fee from vendors for providing the SaaS platform and technology services for each booking made through the Platform. This service fee is charged for the use of our software services including booking facilitation, payment processing, and platform maintenance.
2% Customer Platform Service Fee
A 2% platform service fee will be charged to customers for using the BikePe SaaS platform to facilitate booking and payment processing. This fee is applied on top of the ride fare and any additional charges, and covers the use of our software services.
Taxes:
5% Tax (GST)
In addition to the platform service fees, BikePe will charge a 5% tax on the total platform service fee charges. This tax is collected from the customer and will be included in the final fare charged.
Payment Processing
All payments made through the BikePe platform for booking rides are processed through trusted third-party payment gateways, such as CashFree Payments Network. BikePe is not responsible for any issues or errors arising during payment processing.
Booking and Ride Terms
Booking Process
Customers can book a ride through the BikePe platform by selecting the desired pickup and drop-off locations, along with the vehicle type, and confirming the booking.
Cancellation Policy
Cancellations may be made by customers through the platform, subject to the terms outlined in the BikePe Cancellation Policy. Cancellations may incur a fee, depending on the time and nature of the cancellation.
Ride Availability
The availability of rides depends on the vendors (drivers/vehicle owners) in the area. BikePe does not guarantee that a ride will always be available.
Customer Obligations
You agree to use the platform only for lawful purposes, and not to engage in any activity that may interfere with the proper functioning of the Platform or violate any laws or regulations.
KYC and Identity Verification
Driver and Vendor Verification
To ensure safety and security, BikePe requires all vendors (drivers/vehicle owners) to complete a Know Your Customer (KYC) process. This process includes identity verification, vehicle registration, driving license verification, and bank account details.
Customer Verification
In some cases, customers may be required to provide identity verification for booking purposes (e.g., Aadhar verification for identity verification), especially for high-value transactions or safety reasons. The KYC process for customers is performed through trusted third-party networks like API Setu and CashFree Payments Network.
Location Data
Collection of Location Data
BikePe collects location data for the purposes of tracking your pickup location during ride search and live tracking during an ongoing ride. This data is only used for the duration of the ride and is shared with the vendor for efficient ride management.
Tracking and Safety
To ensure customer safety, BikePe provides real-time tracking of the ongoing ride, which can be shared with family members or relatives. The tracking data is transmitted through a secure, encrypted link.
Data Security and Privacy
Data Protection
BikePe takes extensive measures to protect the data you provide, using encryption and secure storage systems. We do not store sensitive financial data, as all payment transactions are processed through CashFree Payments Network.
Data Deletion
If you choose to delete your account, BikePe will remove all personal / payment related data from our servers and send a deletion request to third-party services to ensure that your data / data request token is deleted from their systems as well.
Limitation of Liability
Platform Liability
BikePe acts as a Software as a Service (SaaS) provider, offering technology services and software solutions for ride bookings. BikePe does not provide transportation services. We are not liable for any damages, losses, or injury caused during your ride. Any disputes arising from the transportation service itself should be resolved directly between the customer and the vendor.
Platform Availability
BikePe does not guarantee uninterrupted service availability. We will not be liable for any service downtime due to technical issues, server maintenance, or unforeseen circumstances.
Indemnity
Customer Indemnification
You agree to indemnify and hold harmless BikePe, its employees, directors, and partners, from any claims, liabilities, damages, or expenses arising from your use of the Platform, including any violations of this Agreement or applicable laws.
Governing Law and Dispute Resolution
Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the nation India.
Dispute Resolution
Any dispute or claim arising from this Agreement will be resolved through arbitration in accordance with the rules of the Indian Council of Arbitration (ICA). If the dispute cannot be resolved through arbitration, it shall be submitted for mediation under the rules of the Mediation and Conciliation Project Committee (MCPC).
Miscellaneous
Amendments
BikePe reserves the right to amend or modify this Agreement at any time. Any changes will be posted on the website or app, and the updated Agreement will be effective as of the date indicated.
Severability
If any part of this Agreement is found to be invalid or unenforceable, the remaining provisions will continue to be in full force and effect.
Contact Information
For any queries, concerns, or requests regarding this Agreement, please contact:
BikePe Legal Support
Email: legal@bikepeapp.com
By using the Platform and its Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Customer Agreement.